Reference

How c0me Handles Your Personal Data

Your privacy matters to us, and this page sets out exactly what personal data c0me collects when you open an account, how we use it, and how we…

Transparent Data UseSecure Account StorageUPI & Paytm Payment Data ProtectedYour Right to Access DataClear Retention Periods
browse the lobby Read FAQ
c0me How c0me Handles Your Personal Data
REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how your data is handled, wish to request a copy of your personal data, or want to ask us to correct or delete it, our privacy team is available through the channels below. We aim to respond to all data-related requests within five working days.

Team online

Email Privacy Team

Send your data access or deletion request to our dedicated privacy email address. We aim to acknowledge your message within 24 hours and resolve it within five working days.

Live Chat Support

Use the live chat window inside your c0me account to raise a privacy concern directly with a support agent. Agents are available daily and can escalate your request to the privacy team immediately.

In-Account Help Centre

Navigate to the Help Centre from your account dashboard to submit a formal data request form. Every submission is logged and tracked so you can follow the progress of your request.

DATA PROTECTION PRACTICES

How We Protect and Manage Your Data

We apply encryption, access controls and regular security checks across all systems that hold personal data.

Encryption at Rest and in Transit

All personal data stored on c0me servers is encrypted at rest. Data moving between your device and our platform travels over TLS-secured connections, so your account credentials and payment details are never exposed in plain text.

Cookie Controls You Can Manage

We use cookies to remember your session and analyse how the platform is used. You can review and adjust your cookie preferences at any time from the settings panel inside your account without affecting core account functions.

Account Security Alerts

If we detect a login from an unrecognised device, we send an alert to your registered email or mobile number immediately. You can review active sessions and revoke access to any device directly from your account security page.

Data Retention Periods

We keep your account data for as long as your account is active and for a period required by applicable law after closure. When the retention period expires, data is deleted or anonymised following our internal data lifecycle process.

Requesting Changes to Your Data

You have the right to ask us to correct inaccurate personal data at any time. Submit a correction request through the Help Centre or by email, and our privacy team will verify and update your record within five working days.

Who Has Access to Your Data

Access to personal data inside c0me is role-based and logged. Only team members who need your data to process payments via Paytm or PhonePe, verify identity, or resolve support tickets are granted access, and all access events are audited.

Frequently Asked Privacy Questions

The questions below cover the most common data and privacy topics raised by people who use c0me in India. If your question is not listed here, reach out to our privacy team via live chat or email and we will respond within five working days.

We collect your name, email address, mobile number and identity verification documents. We also record transactional data from payment methods you use, such as UPI reference numbers, Paytm wallet IDs or PhonePe transfer confirmations, to process your deposits and withdrawals accurately.

We share data only with payment processors like Paytm and PhonePe to complete transactions, and with identity verification services where required by applicable law. We do not sell your personal data to advertisers or unrelated third parties under any circumstances.

Submit a data access request through the Help Centre in your account or email our privacy team directly. We will verify your identity, compile the data we hold under your account and deliver it to you within five working days of verification.

You can submit a deletion request via the Help Centre or by emailing our privacy team. We will delete or anonymise your data after confirming your identity, subject to any retention obligations imposed by applicable law in your region.

We retain account data for the period required by applicable law following account closure. Once that period lapses, your personal data is deleted or anonymised in line with our internal data lifecycle process, and you will receive a confirmation where applicable.

You can view the cookies we set and adjust your preferences from the cookie settings panel inside your account. Disabling non-essential cookies will not affect your ability to log in, make deposits via UPI or Paytm, or access the game lobby.

Yes. Payment data sent through UPI or PhonePe is transmitted over TLS-secured connections and is shared with payment processors only to the extent needed to complete your transaction. We do not store full UPI or PhonePe credentials on our servers.

Related Pages

About Us Sapphire Bells Starburst Crystal Ball